FAQs

We currently ship to Australia and New Zealand only.

Unfortunately, we do not offer a pick-up service at this time. Our operations involve large machinery and for safety reasons, we are unable to accommodate public access to our facility.

If you’re not home when Australia Post attempts delivery, they’ll leave a card and take your parcel to the nearest Post Office. You’ll have 10 business days to collect it before it’s returned to us.
If it does get returned, we’ll contact you to arrange redelivery (note: a redelivery fee may apply).

Yes, if your order hasn’t shipped yet, contact us ASAP and we’ll update the address. Once it’s dispatched, changes aren’t possible.

Because each sticker order is custom made, we do not accept returns or exchanges for change of mind.

If there is an issue with your order, please contact us and we’ll do our best to make it right.

We use protective packaging to help your order arrive safely, but if it turns up damaged, please contact us within 7 days with your order number and a clear photo. We'll assess it and follow up with the best next steps.

Yes, Express Shipping is available at checkout. It speeds up the delivery part after your order has been dispatched, but proofing and production times stay the same.

After your order has been produced and dispatched, Australia Post delivery usually takes 2 to 6 business days with Regular Tracked Shipping within Australia. Express Shipping usually takes 1 to 2 business days in most areas, but can take up to 5 business days in some locations. New Zealand delivery is usually 2 to 6 business days. These are estimates only and can vary.

We're a small family-owned business based in Sydney's Western Suburbs, NSW, Australia.

Yes, our minimum order is 50 stickers per design and size. If you need different designs or different sizes, each one will need to be ordered as its own 50+ sticker line.

No, the 50 sticker minimum applies to each design and size.

Your total order time includes proofing, production and shipping. We usually send your digital proof within 1 to 2 business days. Once you approve it, production normally starts the next business day and many orders are finished the same day. Larger or more detailed orders may take 1 to 3 business days. Shipping time then depends on the delivery option you choose at checkout.

Yes! You’ll receive an order confirmation as soon as your purchase is complete, followed by a separate email with your proof within 1–2 business days.

You'll usually receive your digital proof within 1 to 2 business days after ordering. We only start production once the proof is approved. If we don't hear back within 3 days, the proof is automatically approved so your order can keep moving.

If you need to update your artwork or details, please contact us immediately. Once the proof is approved, we can’t make changes.

Please contact us as soon as possible if you need to cancel your order.

If your order has not gone into production yet, we can usually cancel it and issue a full refund. Once production has started, cancellations are not possible because each order is custom made.

Re-ordering your custom stickers from us is simple! Just send us an email with your previous order details, and we’ll take care of the rest.

Because every sticker order is unique, based on size, quantity, shape and material, we don’t have a fixed price list.

If your submitted design is under our 5 cm minimum, we’ll review it before production and contact you if there’s an issue.

If we’re unable to proceed with the order at that size, we’ll issue a full refund.

In some cases, we may still be able to print the design at the submitted size. Where appropriate, we may include extra stickers at no additional cost, but this is assessed case by case and is not guaranteed.

No worries — here’s how to measure it with our Virtual Image Ruler tool:

1. Upload your artwork (JPG, PNG, SVG, GIF or PDF) into the ruler tool.  
2. Position and resize your design so it fits just inside the fixed grey ruler bars on the top and left. Use corner handles, the slider, or mouse wheel to adjust.  
3. (Optional) Toggle Snap to 0.5 cm grid, or manually enter the longest side in cm and hit Apply for precise sizing.  
4. Read your live dimensions (in cm & inches) in the bottom-right — that’s the size you enter on the product page. 

By default, clear stickers are printed without a white ink under-base, which means lighter or pastel colours may appear slightly translucent when applied to darker or coloured surfaces. This creates a see-through effect, which can look great for certain designs (like subtle branding or glass applications) but may not suit all artwork.

If you need your colours to appear fully opaque and vibrant, we can add a white ink under-base beneath your design.

What to know about white ink under-base:

• It requires special file preparation (separating the white layer from your design).
• There is extra setup time and printing cost, as the process involves additional passes and ink usage.
• Proofs will clearly indicate where the white ink will be applied so you can approve it before printing.

To request this option, simply note it when uploading your artwork or contact us directly for a quote.

Yes! We can produce custom holographic stickers with spot colours (specific solid colours matched to your design). These are printed on holographic vinyl and can be combined with full-colour printing, white ink layers, or selective holographic effects.

Key things to know:

• Spot colours can be printed as solid fills or overlays on holographic material.
• To make certain elements pop (while keeping other areas holographic), a white ink under-layer may be required for those spot colours.
• This process needs special file preparation (layered artwork with spot colour and white ink channels) and incurs extra costs due to setup and additional print passes.
• We’ll send a proof showing how the holographic and spot colour effects will appear before production.
  

For a quote or help preparing your artwork for spot colour holographic stickers, contact us or mention this when placing your order.

Please contact us as soon as possible if you've chosen the wrong size, finish or sticker type. If your order hasn't gone into production yet, we may be able to update it or cancel/refund it. Once production has started, changes usually aren't possible because each order is custom made.

Fairness and transparency are important to us. We’re a small family-run business, so we do not currently offer partnership promotions, sponsorship discounts or special collaboration pricing.

To keep pricing fair for everyone, our best discounts are already built into the website through bulk order pricing. As your quantity increases, the price per sticker is reduced automatically, giving better value whether you are a solo artist, small business or larger organisation.

We’re always grateful for the support and love helping artists, brands and businesses bring their sticker ideas to life.

Approving your proof quickly helps avoid delays because production cannot start until your proof is approved.

It does not guarantee same-day production or faster delivery. Shipping time still depends on the delivery option selected at checkout.

Production starts after your proof is approved. Most sticker orders are produced the same day after approval, but larger or more complex orders may take 1 to 3 business days. Once finished, we'll pack and dispatch your order with tracking.

We use professional print and cutting equipment with premium sign-grade materials selected for durability, clean cuts and strong colour.

Our stickers are made for indoor and outdoor use, and each order is produced carefully so the final result matches your approved proof as closely as possible.

We include up to 3 mock-up revision rounds per order.
This covers adjustments such as repositioning the artwork, tweaking the cutline, or minor spacing/shape refinements.

Additional mock-up rounds beyond the included 3 are not available, as each revision requires manual setup and production time. Once the final mock-up is approved, production will proceed using the artwork exactly as supplied.

Important: All mock-ups are digital previews only. The final printed sticker may vary slightly in colour, vibrancy, or appearance especially with specialty materials like holographic, glitter, or clear vinyl, where the effect cannot be fully represented on screen.

Currently we do not offer custom design services. We focus on providing high-quality sticker production based on designs you provide.

We aim to cut every sticker as accurately as possible, but a small cutting tolerance is normal with custom stickers.

Please allow for a possible variation of around 0.5 to 1 mm. To help avoid trimming issues, keep important text, logos and details at least 3 mm inside the cutline.

No, we do not adjust the colors in your design. We believe in maintaining the integrity and originality of your artwork. To ensure the final product matches your vision, please provide the design with the correct colors before submission.

No, you do not need to add a cutline. We can set this up for you when preparing your artwork for print.

If you are supplying your own cutline, please place it on a separate clearly labelled layer, make sure it is a vector path, extend your artwork 3 to 4 mm beyond the cutline for bleed, and keep important text or logos at least 3 mm inside the cutline.

We accept the following file formats for your custom sticker designs:

• JPEG/JPG
• PNG
• EPS
• PSD
• AI (Adobe Illustrator)
• SVG

These formats ensure we can provide the best quality for your custom stickers. If you have any questions or need assistance with your design, don’t hesitate to contact us. We’re here to help!

CMYK is preferred for print, but we can accept RGB artwork too. If you’re creating your design in Canva, Procreate or another design app, just upload the highest quality file you can.

Please note that printed colours can look slightly different from what you see on screen. Screens use light, while print uses ink, and specialty materials such as clear, holographic and glitter can also affect how colours appear.

For the best quality printing, we recommend that your sticker designs be at a resolution of 300 DPI (dots per inch). This ensures that your design will be clear and sharp when printed.

Designs with a resolution lower than 300 DPI may result in a print that's blurry or pixelated. We strongly advise using high-resolution images to achieve the best quality stickers.

We don't make creative changes to your artwork, such as changing colours, redrawing elements or adding text. We'll only prepare your file for print by setting up the cutline, safe margin and print-ready details.

The size you enter when ordering is based on your artwork exactly as it’s submitted. We don’t rotate or reorient your design when sizing — the measurements apply to the artwork as provided.