FAQ's

We currently ship to Australia and New Zealand only.

Unfortunately, we do not offer a pick-up service at this time. Our operations involve large machinery and for safety reasons, we are unable to accommodate public access to our facility.

If you’re not home when Australia Post attempts delivery, they’ll leave a card and take your parcel to the nearest Post Office. You’ll have 10 business days to collect it before it’s returned to us.
If it does get returned, we’ll contact you to arrange redelivery (note: a redelivery fee may apply).

Yes — if your order hasn’t shipped yet, contact us ASAP and we’ll update the address. Once it’s dispatched, changes aren’t possible.

Since all our stickers are custom-made, we don’t accept returns for change of mind.
If there’s an issue with your order, we’ll do our best to make it right — just get in touch.

We use protective packaging to make sure your order arrives safely, but if it turns up damaged, please contact us within 48 hours with a photo. We’ll assess the situation and follow up with the best next steps.

Yes, express shipping is available at checkout. Delivery timeframes are shown during selection based on your location.

We use Australia Post for all our deliveries. The delivery time depends on the type of shipping you choose:

• Regular Tracked Shipping: This is our standard delivery option. It typically takes between 2 to 6 business days within Australia. Please note that delivery times can vary depending on the specific location within Australia.
• Express Shipping: If you need your order sooner, we recommend choosing our Express Shipping option. Express deliveries usually arrive in 1 to 2 business days in most locations. However, in some circumstances, it can take up to 5 business days.

• For orders being shipped to New Zealand, the delivery time can vary. Typically, it takes between 2 to 6 days for parcels to be delivered from Australia to New Zealand.

Please note that these are estimated delivery times and actual delivery times may vary.

We’re a small family owned business located in the heart of Western Suburbs of Sydney New South Wales!

For customised stickers our minimum order quantity (MOQ) for designs is 50 pieces.

This requirement ensures efficient production and allows us to offer competitive pricing for our customers. By meeting the MOQ, you can take advantage of our high-quality products while benefiting from cost savings.

If you have any further questions or need assistance, please feel free to reach out to our team. We are here to help you with your order.

We use Australia Post for all our deliveries. The delivery time depends on the type of shipping you choose:

• Regular Tracked Shipping: This is our standard delivery option. It typically takes between 2 to 6 business days within Australia. Please note that delivery times can vary depending on the specific location within Australia.
• Express Shipping: If you need your order sooner, we recommend choosing our Express Shipping option. Express deliveries usually arrive in 1 to 2 business days in most locations. However, in some circumstances, it can take up to 5 business days.

• For orders being shipped to New Zealand, the delivery time can vary. Typically, it takes between 2 to 6 days for parcels to be delivered from Australia to New Zealand.

Please note that these are estimated delivery times and actual delivery times may vary.

Yes! You’ll receive an order confirmation as soon as your purchase is complete, followed by a separate email with your proof within 1–2 business days.

You’ll typically receive a digital proof within 1–2 business days after ordering. Production only begins once you’ve approved it.

If you need to update your artwork or details, please contact us immediately. Once the proof is approved, we can’t make changes.

Yes, you can cancel your order with StickerFlex, provided it has not yet gone into production. We understand that plans can change, and we aim to be as accommodating as possible.

If you decide to cancel your order before it enters the production stage, we will happily offer you a full refund. Our goal is to ensure that your experience with us is both flexible and satisfying.

To cancel your order, please contact our customer service team as soon as possible. They will assist you with the process and confirm the status of your order. Remember, once your order has entered the production phase, we are unable to cancel it due to the custom nature of our products.

If you have any more questions or need further assistance, don't hesitate to get in touch with us. We're here to help!

Re-ordering your custom stickers from us is simple! Just send us an email with your previous order details, and we’ll take care of the rest.

Because every sticker order is unique — based on size, quantity, shape, and material — we don’t have a fixed price list.

Simply enter your sticker dimensions and quantity into our calculator on the product page to get an instant price. It updates live as you adjust your options.

If your submitted design is under our 5 cm minimum, we’ll contact you before processing your order.

• If we can’t proceed, we’ll issue a full refund.
• In some cases, we may be able to accommodate the order at the submitted size. When this is possible, we’ll include extra stickers at no additional cost to make up for the difference in production value.

No worries — here’s how to measure it with our Virtual Image Ruler tool:

1. Upload your artwork (JPG, PNG, SVG, GIF or PDF) into the ruler tool.  
2. Position and resize your design so it fits just inside the fixed grey ruler bars on the top and left. Use corner handles, the slider, or mouse wheel to adjust.  
3. (Optional) Toggle Snap to 0.5 cm grid, or manually enter the longest side in cm and hit Apply for precise sizing.  
4. Read your live dimensions (in cm & inches) in the bottom-right — that’s the size you enter on the product page. 

By default, clear stickers are printed without a white ink under-base, which means lighter or pastel colours may appear slightly translucent when applied to darker or coloured surfaces. This creates a see-through effect, which can look great for certain designs (like subtle branding or glass applications) but may not suit all artwork.

If you need your colours to appear fully opaque and vibrant, we can add a white ink under-base beneath your design.

What to know about white ink under-base:

• It requires special file preparation (separating the white layer from your design).
• There is extra setup time and printing cost, as the process involves additional passes and ink usage.
• Proofs will clearly indicate where the white ink will be applied so you can approve it before printing.

To request this option, simply note it when uploading your artwork or contact us directly for a quote.

Yes! We can produce custom holographic stickers with spot colours (specific solid colours matched to your design). These are printed on holographic vinyl and can be combined with full-colour printing, white ink layers, or selective holographic effects.

Key things to know:

• Spot colours can be printed as solid fills or overlays on holographic material.
• To make certain elements pop (while keeping other areas holographic), a white ink under-layer may be required for those spot colours.
• This process needs special file preparation (layered artwork with spot colour and white ink channels) and incurs extra costs due to setup and additional print passes.
• We’ll send a proof showing how the holographic and spot colour effects will appear before production.
  

For a quote or help preparing your artwork for spot colour holographic stickers, contact us or mention this when placing your order.

Please contact us immediately if you’ve selected the wrong size, finish, or sticker type. If your order hasn’t entered production, we may be able to update it.

However, we don’t offer refunds as all our products are custom made to order. Once production has started, changes or cancellations are no longer possible. Please double-check your artwork and order details before checking out — and feel free to reach out if you need help beforehand.

We know how exciting it can be to see your designs come to life, and we want to get your stickers to you as soon as we can. In most cases, we can produce your stickers on the same day you place your order. However, depending on the complexity and quantity of your order, production turnaround times may vary. Don't worry - we'll keep you updated on the status of your order and let you know when you can expect to receive your stickers.

Once production is completed, we'll get your stickers packed and shipped right away. You'll be able to track your order and know exactly when it will arrive at your doorstep. We know how eager you are to get your hands on your stickers, so we'll do everything we can to get them to you as quickly as possible

At StickerFlex, we understand that the quality of the materials and equipment used can make a big difference in the final product. That's why we only use the best industry-standard materials and equipment in our production process.

We only use premium high-quality "branded" materials that are commonly used in professional signage. These materials have been carefully selected for their durability, vibrant colors, and ability to withstand the elements, so you can be confident that your stickers will look great for years to come.

Similarly, we use professional-grade high-end equipment for printing and cutting our stickers. These machines are designed to produce accurate and precise cuts and prints, ensuring that your stickers have clean edges and vibrant colors. This advanced technology helps us produce high-quality stickers that are perfect for both indoor and outdoor use.

In addition, our team is highly trained and experienced in operating and maintaining this equipment. This ensures consistent high-quality stickers and that they are produced with efficiency and speed.

At StickerFlex, you can be confident that you're getting the highest-quality stickers made with the best materials and equipment in the industry.

Currently we do not offer custom design services. We focus on providing high-quality sticker production based on designs you provide.

At StickerFlex, your stickers will be cut with a high level of precision, maintaining a tolerance of up to 0.5-1.0mm. This means that while we aim for utmost accuracy, there can be a slight variation of up to 1mm from your specified design. This tolerance level is a balance between the inherent behavior of sticker materials, the capabilities of cutting technology, design complexities, and the nuances of bulk production. Our process ensures that your stickers are of high quality and closely match your design, with a slight allowance for these technical and material considerations.

No, we do not adjust the colors in your design. We believe in maintaining the integrity and originality of your artwork. To ensure the final product matches your vision, please provide the design with the correct colors before submission.

If you’re providing your own cutline, please place it on a separate, clearly labelled layer (e.g. “Cut Line”), ensure it’s a vector path, extend your artwork at least 3–4 mm beyond the cutline for bleed, and keep all important elements (like text or logos) at least 3 mm inside the cutline to avoid trimming issues during production.

We accept the following file formats for your custom sticker designs:

• JPEG/JPG
• PNG
• EPS
• PSD
• AI (Adobe Illustrator)
• SVG

These formats ensure we can provide the best quality for your custom stickers. If you have any questions or need assistance with your design, don’t hesitate to contact us. We’re here to help!

That’s a fantastic question! When you’re getting your artwork ready for printing, the colour mode you select can have a big impact. Here’s a simple breakdown of the two options:

• RGB (Red, Green, Blue): This colour mode is primarily used for digital displays, like your computer or TV screen. It’s a bit like mixing coloured lights - the more you add, the closer you get to white light. But here’s the thing: while RGB is perfect for screens, it doesn’t work as well for print. The bright colours you see on your screen might end up looking dull and not quite right when printed.
• CMYK (Cyan, Magenta, Yellow, and Key/Black): This is the preferred colour mode for printing. It’s a bit like mixing paint - the more colours you add, the closer you get to black. CMYK is designed to give accurate and consistent colours in print. So, even though it might not look quite right on your screen, you can trust that it will look good when printed.

In short, if you’re preparing artwork for custom stickers, it’s best to go with CMYK. This will ensure that the colours of your stickers match your original design as closely as possible. If you’re still unsure or need help with your design, don’t hesitate to reach out to us. We’re here to help!

For the best quality printing, we recommend that your sticker designs be at a resolution of 300 DPI (dots per inch). This ensures that your design will be clear and sharp when printed.

Designs with a resolution lower than 300 DPI may result in a print that's blurry or pixelated. We strongly advise using high-resolution images to achieve the best quality stickers.

The size you enter when ordering is based on your artwork exactly as it’s submitted. We don’t rotate or reorient your design when sizing — the measurements apply to the artwork as provided.